Delta will let you “FaceTime” its reservations team.

Have you ever had a question about your airline reservation, only to sit with your phone up to your ear listening to cheesy elevator music for what seems like an eternity?  While some U.S.-based airlines have replaced humans with computers and automated voices which never quite understand exactly what you’re saying, Delta Air Lines is moving in the opposite direction.  Already offering assistance via social networks like Twitter and Facebook, the Atlanta-based company announced today the launch of a test program allowing its customers at Washington, D.C.’s Ronald Regan National Airport to video chat with a member of its reservations team.  Delta says it’s a first for any U.S. airline.

The video chat feature is accessible at its re-designed Delta Sky Assist kiosk in DCA, now featuring five interactive digital screens with individual receivers, allowing Delta customers to connect, face-to-face, with a specialist. Simply pick up the receiver, select a button on the digital display, and a live representative will be available to help you with anything from changing a flight, to sharing feedback about your experience.

“More and more people are choosing video chat to connect in their everyday lives, so we wanted to bring that channel to Delta customers,” said Charisse Evans, Delta’s Vice President – Reservations Sales and Customer Care, in a press release. “We have the best specialists in the business – and now, they’ll be able to deliver customer solutions in an even more personal, face-to-face way.”

In addition to implementing a keypad option for engagement via text, the Sky Assist displays are located at a lower height making the new feature accessible to all of Delta’s customers, including those with disabilities.

The program is the latest pilot program offered by Delta at DCA; earlier projects allowed eligible passengers to enter Delta’s SkyClub and board their flight using their fingerprint. The airline will review feedback received from its latest venture later this year to decide whether or not its worth implementing in other Delta-served cities.


L.A. in 2 Days – “Dos” and “Don’ts”

I lived in Los Angeles for a year.  I don’t know if anyone could have come to that conclusion on their own, especially considering the content of my blog.  I also fully plan on moving back to Los Angeles again at some point.  But for now, my place is cleaning out the Playbills in my parents’ basement and selling them on eBay (shameless plug if anyone’s into theatre).

Since I have had the experience of navigating the gridlocked streets, I enjoy passing my wisdom onto others in hopes that my advice will cut some misery from their trip.  L.A. is a huge, sprawling city; it can be tough to pick things to do.  Look at me… I still didn’t do a lot of shit and I lived there.  This list is really targeted to three friends who are traveling out West beginning tomorrow: Mikey, Abby and Eric.  But I’m not going to be cliquey about it, anyone who plans on traveling to the City of Angels is allowed to look at this “guide.”

STEP ONE SHOULD BE A RENTAL CAR.  I think there’s a myth that it’s possible to get around Los Angeles via public transit, but whomever is saying that is on crack.  Get the car.  You will be able to see so much more with it.

Sidenote: if anyone is actually planning to use Airbnb while in L.A.; please read my post on how I stayed in a Halfway House by accident before you make a decision.

Here goes nothing.  Or everything.

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